Privacy Policy

This Privacy Policy describes how Hypnos Sleep Sciences LLC (DBA snuggL, “we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website, make a purchase, or otherwise interact with us.

Our store is built on Shopify. For information about how Shopify processes personal data on our behalf, please visit shopify.com/legal/privacy.

Personal Information We Collect or Process

When you visit or make a purchase from our site, we collect certain categories of personal information about you, which may include:

• Contact details: name, address, phone number, and email address.
• Financial information: payment card details (processed and stored by our payment provider; we do not store full card numbers).
• Account information: username and password if you create an account.
• Transaction information: order history, items purchased, prices, discounts applied, and fulfillment status.
• Communications: messages you send us via email, our contact form, or customer support channels.
• Device information: IP address, browser type, operating system, and referring URLs.
• Usage information: pages visited, time spent on pages, links clicked, and other browsing behavior on our site.

Personal Information Sources

We collect personal information from the following sources:

• Directly from you when you place an order, create an account, or contact us.
• Automatically through cookies and tracking technologies when you browse our website.
• From third-party services such as payment processors, shipping carriers, and marketing platforms.
• From social media platforms if you interact with our content or log in via a social account.

How We Use Your Personal Information

• Provide and tailor our services: to process and fulfill your orders, manage your account, and customize your shopping experience.
• Marketing:to send you promotional emails, special offers, and updates about new products—subject to your communication preferences.
• Security: to detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
• Communicating with you: to respond to your inquiries, provide order updates and shipping notifications, and deliver customer support.
• Legal compliance: to comply with applicable laws, regulations, and legal processes, and to enforce our Terms of Service.

How We Disclose Personal Information

• Service providers: we share information with third parties that help us operate our business, including payment processors, shipping carriers, email service providers, and analytics platforms.
• Business transfers: in connection with any merger, sale of company assets, financing, or acquisition, your information may be transferred as a business asset.
• Legal requirements: we may disclose information when required by law, court order, or governmental authority.
• Fraud prevention: we may share information with third parties to protect the rights, property, or safety of our company, our customers, or others.
• With your consent: we may share information for other purposes with your explicit consent.

Relationship with Shopify

Our store is powered by Shopify Inc. Shopify processes certain personal data on our behalf as a data processor. Shopify is certified under various privacy frameworks and maintains its own privacy program.

For more information about how Shopify handles personal data, please review the Shopify Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to review the privacy policies of any third-party sites you visit. Our Privacy Policy applies only to information collected through our own website and services.

Children’s Data

Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we may have information from or about a child under 13, please contact us at the address below.

Security and Retention of Your Information

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: request a copy of the personal information we hold about you.
• Right to Delete: request that we delete your personal information, subject to certain exceptions.
• Right to Correct: request that we correct inaccurate or incomplete personal information.
• Right to Portability: request that we provide your personal data in a portable, machine-readable format.
• Right to Opt-Out: opt out of the sale or sharing of your personal information for targeted advertising purposes where applicable.
• Managing Communications: you can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

To exercise any of these rights, please contact us at the address provided in Section 13 below. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have a concern about our privacy practices, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws. When we transfer personal information internationally, we take steps to ensure adequate protections are in place in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.

Contact

For privacy-related inquiries or to exercise your data rights, please contact our privacy team at dani@hypnossleepsciences.com.